FAQ

We currently accept most major credit cards and Paypal.

We will look into bringing in further payment methods in due course.

Unfortunately we do NOT ship to P.O Boxes for security reasons.

We operate between Monday - Saturday between 7am to 5pm.

We ship to Australian residents nationwide.

The transit times listed below are rough estimates and could be affected by factors beyond our control. 

Australia – Standard Shipping | 2 - 8 business days 

             – Express Shipping | 1 - 4 business days

Once your order has been processed and has been dispatched, you will receive tracking details via email. Please ensure you double check your address before confirming your order at checkout.

Please be aware if you have given authority to leave the package and your package goes missing after being delivered, we will not be able to process a claim.

Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by our courier and/or Australia Post.

As soon as your order is processed, your tracking information will be emailed to you. Don't forget to check your SPAM folder just in case it lands in there.

Refund and Returns Policy

We do not accept returns or issue refunds for 'change of mind' purchases. We do not have a 'money back guarantee'.

Although every measure is taken to ensure your goodies reach you without damage, this can occur during transit and out of our control however, we do understand the nature of this therefore, if you receive an item that is damaged, please email us at hello@nfuseit.com with the details of your order. i.e. your order number and photo evidence of the damaged product(s). We'll then guide you through the process in order to satisfy you.

We do not offer returns or refunds on our products outside the above circumstances.

Cancellation Policy

Once your order has been received and shipped out by our team, we are not able to cancel or refund your order. 

We advise prior to using your bottle for the first time, to thoroughly wash the bottle, infuser strainer and lid with dishwashing liquid for hygienic purposes.

Yes, our bottles can withstand boiling water however we do NOT recommend pouring boiling water in our single wall bottles as you may get burnt from the heat transfer! We only recommend pouring boiling water in our double wall bottles. In addition, if you do use hot water, please allow it to cool before closing the lid.

Please ensure the white rubber seal in the lid is securely seated flat and firmly against the base of the lid for a leak proof seal. At times the seal can move or may dislodge during washing therefore check on the seal between washes!

Our bottles are durable however if dropped on a hard surface, it is likely to break, so please practice caution when handling your bottle!

Yes, the bottles and lids are dishwasher safe.

The bottles can be placed in the refrigerator however we do NOT recommend placing or storing them in the freezer.